Terms and Conditions

Last Updated: September 2026

Welcome to Banjara Outdoors LLP. These Terms & Conditions (“Terms”) govern your access to and use of www.banjaraoutdoors.com and your participation in trips, treks, tours, road trips, events, and other outdoor activities organized or offered by Banjara Outdoors LLP (“Banjara Outdoors”, “we”, “us”, or “our”).

By accessing our website, making an enquiry, registering for a trip, making a payment, or participating in any activity organized by us, you agree to be bound by these Terms.Please read them carefully before making a booking.

1. About Our Services

Banjara Outdoors LLP organizes and facilitates various travel and outdoor experiences, including:

Trekking expeditions
Fort treks
Sunrise and sunset treks
Road trips
Weekend trips
Group tours
Heritage tours
Nature and adventure activities
Multi-day tours
Other travel and outdoor experiences

The itinerary, inclusions, exclusions, transportation, accommodation, meals, activities, and pricing may differ from one trip to another.

The details displayed on the relevant trip or booking page shall apply to that particular trip.

2. Eligibility

By making a booking, you confirm that:

The information provided by you is accurate and complete.
You are legally capable of entering into a binding agreement.
You will comply with these Terms and the instructions provided by our team.
You will disclose relevant information that may reasonably affect your participation in the activity.

For minors, the parent or legal guardian is responsible for providing the required consent and ensuring that the minor meets the requirements of the particular trip.

3. Booking and Confirmation

A booking is considered confirmed only after:

The required booking amount or full payment has been received; and
Banjara Outdoors has provided booking confirmation or otherwise confirmed the reservation.

Submitting an enquiry or registration form does not automatically guarantee a seat.

Seats are generally subject to availability and may be allotted on a first-confirmed basis unless otherwise specified.

4. Pricing and Payments

Trip prices are displayed according to the applicable package or event.

Prices may include only the services specifically mentioned in the package description.

Unless expressly stated, additional expenses may include:

Personal expenses
Additional meals or beverages
Entry fees
Personal equipment
Insurance
Medical expenses
Additional transportation
Expenses arising from itinerary changes
Any other service not specifically listed as included

Applicable taxes, payment gateway charges, or other statutory charges may be applicable where required.

5. Payment Gateway

Online payments may be processed through third-party payment gateway providers.

Once a payment is initiated, the transaction may be subject to the terms and policies of the relevant payment gateway.

In the event of a failed, pending, duplicated, or disputed transaction, customers should contact Banjara Outdoors with the relevant transaction details.

6. Cancellation and Refunds

Cancellation and refund eligibility depends on the cancellation policy applicable to the particular trip or package. Where a specific cancellation/refund policy is displayed on the booking page, invoice, confirmation message, or trip information, that policy shall apply. Where no separate policy is specified, Banjara Outdoors may determine the applicable refund based on the circumstances, service commitments already made, non-refundable expenses, and applicable laws. Certain expenses paid to third-party suppliers may be non-refundable. Refunds, where approved, may be processed through the original payment method or another reasonable method communicated by Banjara Outdoors. Processing time may vary depending on the payment gateway and banking institution.

7. Trip Cancellation by Banjara Outdoors

Banjara Outdoors reserves the right to postpone, modify, reschedule, or cancel a trip where reasonably necessary due to circumstances such as:

Severe weather
Heavy rainfall
Flooding
Landslides
Government restrictions
Forest or wildlife restrictions
Road closures
Natural disasters
Safety concerns
Unforeseen operational circumstances
Insufficient participation
Force majeure events
Other circumstances beyond our reasonable control

Where possible, we will communicate significant changes to participants and may offer an alternative date, itinerary, credit, or refund according to the circumstances and applicable cancellation policy.

8. Itinerary Changes

Adventure and outdoor travel may be affected by weather, terrain, traffic, local conditions, government restrictions, safety considerations, or other unforeseen circumstances. Therefore, the itinerary may be modified when reasonably necessary. The safety of participants and the practical operation of the trip may take priority over the published itinerary. Minor changes to timings, routes, accommodation, transportation, or activities may occur without creating an automatic entitlement to compensation.

9. Participant Fitness and Health

Participants are responsible for assessing whether they are physically and mentally prepared for the selected activity.

Trekking and adventure activities may involve:

Steep or uneven terrain
Long walking distances
Climbs and descents
Heat or cold
Rain
Slippery surfaces
Water crossings
Remote locations
Limited mobile connectivity
Physical exertion
Other natural or environmental risks

Participants should disclose any relevant medical condition, allergy, injury, medication requirement, or physical limitation that may affect their participation.

Banjara Outdoors may refuse or restrict participation where a participant’s condition or conduct creates a significant safety concern.

10. Safety Instructions

Participants must follow all reasonable safety instructions issued by Banjara Outdoors, trek leaders, guides, drivers, local authorities, forest officials, or other authorized personnel.

Participants must not:

Leave the designated group without informing the trek leader
Ignore safety instructions
Enter restricted areas
Engage in dangerous or prohibited activities
Consume intoxicating substances in a manner that creates a safety risk
Damage natural, historical, or public property
Engage in behaviour that threatens or harasses other participants

Failure to follow safety instructions may result in removal from the activity without refund, subject to applicable law and the circumstances.

11. Alcohol, Drugs and Prohibited Substances

Participants must comply with applicable laws and local regulations regarding alcohol, drugs, and other prohibited substances.

Banjara Outdoors may refuse participation or remove a participant whose conduct is affected by alcohol or prohibited substances and creates a safety, legal, or behavioural concern.

12. Personal Belongings

Participants are responsible for their personal belongings, valuables, mobile phones, cameras, luggage, equipment, and other possessions.

Banjara Outdoors shall not be responsible for loss, theft, damage, or misplacement of personal belongings except to the extent required under applicable law.

Participants are encouraged to carry only necessary valuables and take appropriate precautions.

13. Transportation and Third-Party Services

Some trips may involve services provided by independent third parties, including:

Bus operators
Private vehicle operators
Hotels
Homestays
Restaurants
Local guides
Activity providers
Ferry or boat operators
Other travel service providers

Such services may be governed by the third party’s own terms and operational conditions.

Banjara Outdoors will make reasonable efforts to coordinate such services but cannot guarantee that every third-party service will operate without interruption or change.

14. Photography and Media

During trips and events, photographs or videos may be taken for documentation, promotional, social media, or marketing purposes. Where required by applicable law, appropriate consent will be obtained. If you do not wish to appear in promotional photographs or videos, you may communicate your preference to our team.

15. Website Content

We make reasonable efforts to keep website information accurate and updated. However, photographs, descriptions, route information, prices, schedules, availability, and other information may change due to operational or external circumstances. Website content is provided for general information and does not guarantee that every detail will remain unchanged.

16. Intellectual Property

All website content, including text, graphics, logos, photographs, videos, designs, trademarks, icons, and other materials belonging to Banjara Outdoors LLP may be protected by applicable intellectual property laws. You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

17. User Conduct

You agree not to use our website to:

Submit false or misleading information
Attempt unauthorized access
Interfere with website operation
Upload malicious software
Violate applicable laws
Infringe intellectual property rights
Harass our employees, guides, partners, or other customers
Use our website for fraudulent or unlawful purposes

We reserve the right to restrict or terminate access where misuse is identified.

18. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment gateways, maps, or other external services. These links are provided for convenience. Banjara Outdoors does not control and is not responsible for the content, availability, security, or policies of third-party websites.

19. Limitation of Liability

To the extent permitted by applicable law, Banjara Outdoors shall not be responsible for losses arising from circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, road closures, strikes, civil disturbances, transportation delays, accidents involving independent third-party providers, or other force majeure circumstances. Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.

20. Indemnity

To the extent permitted by law, participants agree to take responsibility for losses, claims, damages, or expenses arising from their unlawful conduct, intentional misconduct, violation of these Terms, or failure to follow reasonable safety instructions.

21. Complaints and Grievance Redressal

We aim to resolve customer concerns fairly and promptly.

For complaints relating to a booking, payment, trip, service, or website, please contact:

Banjara Outdoors LLP
Pune, Maharashtra, India

Email: contact@banjaraoutdoors.com
Phone: +91-8793331049 / +91-8793331097

Please provide your name, booking details, contact information, and a description of the issue so that we can investigate and respond appropriately.

22. Governing Law and Jurisdiction

These Terms shall be governed by the applicable laws of India. Subject to applicable consumer protection laws and other mandatory legal provisions, disputes relating to these Terms or services provided by Banjara Outdoors LLP shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction over Pune, Maharashtra.

23. Changes to These Terms

Banjara Outdoors LLP may update or modify these Terms from time to time. Changes will become effective when the revised Terms are published on the website, unless a different effective date is specified. Customers are encouraged to review this page before making a booking.

24. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Banjara Outdoors LLP
Pune, Maharashtra, India

Email: contact@banjaraoutdoors.com
Phone: +91-8793331049 / +91-8793331097

Website: www.banjaraoutdoors.com